After reading The Goal, I would like to apply these concepts to the hospitality industry, Hotel. I got a chance to have an interview with a former room attendant in Howard Hotels, a five-star hotel in Taiwan. Although the room attendant’s duty is quite simple, I find the way to apply the ideas from the book to their work. In housekeeping, the room attendants have very limited time to finish their work because hotel guests usually check-out from 9AM to 12 PM and new customers will check in from 3PM to